Handling Difficult Moments with Grace
Lower your voice, slow your pace, and reflect impact: “This really mattered to you.” Ask, “What would help right now?” When people feel their feelings are safe, they regain access to reason. You create space for solutions to surface without forcing them.
Handling Difficult Moments with Grace
Summarize the other view so fairly they could say, “Yes, that is me.” Only then share your perspective. This approach shows respect and reduces defensiveness, allowing disagreements to become productive exploration instead of a tug-of-war that leaves everyone exhausted and unheard.