Practical Frameworks for Everyday Conversations
Use Situation, Behavior, Impact to describe what happened without judgment. Employees learn to be specific, fair, and forward-looking. Practice this in your next one-on-one and share how it felt. We will send more examples to subscribers who want realistic phrasing for sensitive moments at work.
Practical Frameworks for Everyday Conversations
Ask, reflect, confirm. Employees paraphrase what they heard, validate emotions, and check for accuracy before responding. This lowers defensiveness and boosts alignment. Try the loop in your next meeting and comment on the difference it made. Subscribe to receive quick listening drills that strengthen attention.